14.07.2017

Head of the customer service Department

XYZ Bank Ltd. Dhaka, Motijheel

Subject: Complaint about the operation of ATM.

Dear Sir.

With due respect I want mention about operation of the Automatic Teller Machine frequently use by the bank account holders in time of need. On last Friday, I went to very reputed shopping fit buying a washing machine. I needed to pay Tk. 100,000 for the product. Hence I proceeded to the ATM booth to fetch money but I couldn't withdraw money due to some technical problems of the Automatic Teller Machine. It was very much humiliating for me. People are getting bored due to the inactiveness of some ATM. But it is not desirable. It will be very pleasure for all the customers of your renowned bank, if you take necessary ani immediate steps to bring all the ATMs under surveillance so that customer are not disturbed by the  out-dated machines.

Sincerely Yours Md. Shafiqul Islam

Account No: 0101533298

XYZ Bank Ltd.

Dhaka