As the COVID-19 pandemic caused unexpected disruptions to the business industry, a renowed women entrepreneur faced significant challenges viz drastic drop in business, financial losses, employee termination etc. Consequently the client discontinued her business relationship with your bank for last few months. As a Relationship-Manager, you need to trace out the client for identification of reasons behind her discontinuation of business relationship with banking solution.

(i) Which medium of communication will be effective to reach out the client and restart relationship?
(ii) What types of communication strategy will you prefer to ensure the client with return to your organization?
(iii) Describe a plan to extend support the client to make the come back in the business activities.